Returns and Refund Policy

Returns, Refund and Warranty Policy – Ocean Cartz

Return Period

  • Returns are accepted within 7 days (1 week) from the date of delivery.
  • No returns will be accepted after this period.

Condition of Return

To qualify for a return:

  • The golf cart must be in its original condition, free from significant usage, damage, or modifications.
  • Carts showing signs of wear, misuse, or external damage may result in partial refunds or rejection of the return.

Refund Policy

If a return is approved:

  • A refund deduction of 10% to 20% of the original purchase price will apply.
  • The deduction amount depends on the extent of usage or condition of the golf cart upon inspection.
  • Refunds will be processed through the original payment method within 7 to 14 working days after the return approval.

Warranty and Service

Warranty Coverage

If the golf cart has a mechanical or electrical issue covered under warranty, repairs will be performed free of charge during the warranty period.

Service

Warranty service includes repairs and maintenance as outlined in your warranty document. For non-warranty issues, service may be available at standard service charges.

Need Help?

To initiate a return, request a refund, or claim a warranty service:

We are here to assist you quickly and professionally.

All return requests are subject to a mandatory restocking fee of twenty percent (20%) of the total transaction amount, applicable regardless of the grounds for return, unless expressly waived in writing by Ocean Cartz management. Any return initiated due to a change of mind, subjective dissatisfaction, or customer preference shall not qualify as a valid basis for acceptance under this policy. Only returns arising from verifiable manufacturing defects, substantiated by technical assessment and acknowledged by the authorized service department, shall be considered eligible under the defined terms. In all instances, Ocean Cartz reserves the exclusive right to interpret, modify, or enforce the procedural and administrative requirements governing product return, refund, or replacement without prior notice.